SHIPPING INFORMATION
IMPORTANT — PLEASE READ BEFORE ORDERING

1. The courier does not guarantee delivery times. Overnight shipping is not available.
2. The courier (Poste Italiane/SDA) requires someone present to receive the package. Please monitor your tracking link and provide a complete, accurate address.
3. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details or if someone is absent during delivery. 
4. If applicable, include your apartment number and/or name on the buzzer. The courier does not call and cannot accept special delivery instructions.
5. Please review the Shipping Times and Terms & Conditions below before placing your order.

SHIPPING TIMES

• Bagels are baked the same day and shipped by Poste Italiane/SDA courier.

• A tracking code is provided after shipment.

• Shipping orders go out on Mondays, Tuesdays, and Wednesdays only.

• We do not ship during holiday periods to avoid delays.

• Estimated delivery times:

    * 24 to 48 hours within mainland Italy
    * 72 hours to Sicily or Venice

• These delivery times are not guaranteed by the courier.

TERMS & CONDITIONS

• Shipping rates include packaging and transport costs only

• Once the package leaves our premises, we cannot control what happens during transit.

• We do not offer refunds for issues such as:

    * Damaged packaging
    * Courier delays
    * Incorrect or incomplete addresses
    * Inability to deliver for any reason

• In the event of a significant courier delay (more than 3 days), we will remake the order at our expense, but the customer must pay the shipping cost again

 

See shipping rates below: